Terms And Conditions

Twin Rivers Osteopathy - Terms & Conditions

These Terms and Conditions apply to all appointments, classes, memberships, services and products provided by [[BusinessName]] ("the Practice").

By booking an appointment, attending the clinic, purchasing a membership or participating in any service, you agree to these Terms and Conditions.

 

1. Services

The Practice provides services including:

• Osteopathic consultations
• Clinical rehabilitation
• Reformer Pilates
• Clinical Pilates
• Self guided Pilates
• Exercise prescription
• Wellness services
• Group classes
• Private exercise sessions
• Retail products

 

2. Bookings

Appointments and classes may be booked:

• Online
• By telephone
• By email
• In person
• On App

Bookings are not confirmed until acknowledged as so by the Practice.

 

3. Fees

Fees are payable at the completion of each appointment unless otherwise agreed.

Memberships and class packs must be paid in advance.

The Practice reserves the right to change fees at any time. Updated pricing will be published on our website or provided in clinic.

 

4. Payment Methods

We accept payment by:

• EFTPOS
• Credit or debit card
• Cash
• Approved electronic payment methods
• Approved health funds (where applicable)

Outstanding accounts may result in future bookings being declined until payment is received.

 

5. Cancellation Policy

We understand that plans sometimes change. To ensure appointment availability for all patients and clients, we require advance notice of cancellations.

Osteopathy Appointments

Appointments cancelled 24 hours or more before the scheduled appointment incur no cancellation fee.

Appointments cancelled with less than 24 hours' notice may incur a cancellation fee of up to 100% of the consultation fee.

Reformer Pilates Classes

Classes cancelled 12 hours or more before commencement will be returned to your class pack or membership.

Classes cancelled with less than 12 hours' notice will be forfeited.

 

6. Late Rescheduling

Rescheduling is treated the same as a cancellation.

Changing an appointment or class within the applicable cancellation period (24 hours) may result in the full cancellation fee or loss of the class credit.

This policy applies regardless of the reason for rescheduling unless otherwise determined by the Practice management in exceptional circumstances.

 

7. Failure to Attend (No Show)

Patients or clients who fail to attend without notice will be charged:

• 100% of the consultation fee for osteopathy appointments; or
• the full value of the Pilates class.

Repeated failures to attend may require prepayment for future bookings or result in suspension of booking privileges.

 

8. Late Arrival

If you arrive late, your appointment or class may be shortened to avoid delaying subsequent appointments.

The full consultation or class fee remains payable.

If you arrive so late that treatment or participation is no longer practical or safe, the appointment or class may be treated as a late cancellation.

 

9. Memberships and Class Packs

Memberships and class packs are:

• non-transferable;
• non-refundable except where required by law;
• valid only for the nominated participant.

Expiry dates apply unless otherwise stated.

Unused sessions remaining after expiry will not be refunded or extended except at the Practice management's discretion.

 

10. Membership Pausing

Memberships may be paused for:

• medical reasons;
• pregnancy;
• extended travel;
• other exceptional circumstances,

subject to approval by the Practice.

Evidence may be requested.

 

11. Health Requirements

Clients must disclose any:

• injuries;
• illnesses;
• pregnancy;
• medications;
• surgeries;
• medical conditions

that may affect participation in treatment or exercise.

The Practice may decline treatment or class participation if it considers attendance unsafe.

 

12. Safety

Participants agree to:

• follow all instructions;
• use equipment correctly;
• notify staff of discomfort or injury;
• cease exercising if requested;
• respect safety procedures.

The Practice may remove any participant whose behaviour creates an unacceptable safety risk to themselves or others.

 

13. Children

Children attending the clinic must remain supervised by a responsible adult at all times (unless receiving treatment).

Children are not permitted to use Pilates equipment unless enrolled in an approved program.

 

14. Personal Property

Personal belongings are brought onto the premises entirely at the owner's risk, including any vehicle parked at the Practice.

The Practice accepts no responsibility for lost, stolen or damaged property except where liability cannot lawfully be excluded.

 

15. Mobile Phones

Please place mobile phones on silent during appointments and classes.

 

16. Photography and Recording

Photography, video recording or audio recording within the clinic or studio is prohibited without prior consent.

 

17. Respectful Behaviour

The Practice is committed to providing a respectful environment.

Aggressive, abusive, threatening or inappropriate behaviour towards staff or other clients will not be tolerated.

The Practice reserves the right to refuse service where such behaviour occurs.

 

18. Health Fund Rebates

Private health insurance rebates are subject to your insurer's rules and eligibility.

The Practice does not guarantee rebate availability or benefit amounts.

 

19. Liability

Participation in exercise and treatment involves inherent risks.

Clients acknowledge these risks and agree to comply with all safety instructions.

Nothing in these Terms excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law or other applicable legislation.

Where permitted by law, liability for health and fitness services may be limited in accordance with applicable Victorian legislation.

 

20. Privacy

Personal information is managed in accordance with the Practice Privacy Policy.

By attending the Practice, you consent to the collection, use and disclosure of your information as described in that policy.

 

21. Changes to Bookings

The Practice may reschedule appointments due to practitioner illness, emergencies or unforeseen circumstances.

Where possible, reasonable notice will be provided.

 

22. Changes to Classes

Class timetables, instructors and services may change without notice.

Where practicable, clients will be notified of significant changes.

 

23. Gift Vouchers

Gift vouchers:

• are non-refundable;
• are not redeemable for cash;
• must be used before expiry unless otherwise required by law.

 

24. Force Majeure

The Practice shall not be liable for delays or cancellations resulting from events beyond its reasonable control, including natural disasters, pandemics, government restrictions, power outages or other emergencies.

 

25. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the State of Victoria.

Any disputes shall be determined in the courts of that jurisdiction.

 

26. Acceptance

By booking or attending the Practice, you acknowledge that you have read, understood and agree to these Terms and Conditions.

The Practice reserves the right to amend these Terms and Conditions from time to time. The latest version will be available on the Practice website (this page) and at reception.